Returns & Refunds Policy

Return Process:

If the product has errors such as damage, tearing, printing errors, wrong size or the product is not the same as the product image, returning it is simple. Send the item to: 11960 Baywood Ct, Sarasota, (Florida) FL 34231, USA.

Our return and refund policy is designed to ensure a smooth and stress-free experience.

Return Guidelines:

– For damaged, defective, or incorrect items, contact us within 14 days of receipt for a return or exchange. A prepaid shipping label will be provided.
– For other returns or exchanges, contact us within 30 days of receipt. Items must be in their original condition and packaging, including all tags and accessories. You can initiate returns or exchanges through our website or via email.
– Please note: Personalized, custom, or final sale items are not eligible for returns or exchanges. Return shipping costs for non-defective items are not covered.

Refunds:

After receiving your return, we’ll inspect the item to ensure it’s in its original condition. Approved refunds will be processed within 7–10 business days to your original payment method, and you’ll receive a confirmation email.

For defective items beyond the 30-day return window, repair or replacement options are available to ensure your satisfaction.

We strive to provide excellent customer service. If you have questions about our policy, feel free to reach out.

In case a customer places an order and wants to cancel the order, we will only accept cancellation and refund if the request is sent to us within 6 hours from the time of placing the order. After 6 hours, we will not accept cancellation and refund, the order will continue to be produced.

Late or Missing Refunds:

If your refund is delayed, check your bank account, contact your credit card company, or consult your bank. If the issue persists, email us at [email protected] for help.

Sale Items:

Refunds apply only to regular-priced items; sale items are non-refundable.

Exchanges:

We replace defective or damaged items. Email us at [email protected] and send the product to 1960 Baywood Ct, Sarasota, (Florida) FL 34231, USA.

Gifts:

If an item was marked as a gift, you’ll receive a gift credit for the return value. If not, the refund will go to the gift giver, who will be notified of the return.

Shipping:

To return an item, mail it to 1960 Baywood Ct, Sarasota, (Florida) FL 34231, USA. Return shipping costs are non-refundable. For items valued over $75, use a trackable shipping service. Ensure the item is securely packaged and includes the original invoice. Once received, we’ll process your refund or exchange.